Bennetts Quality Butchers

Branches in Castleford, Horbury, Morley, Leeds City Centre & Pontefract.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery Charges are £4.99 per order.

This includes temperature controlled packaging and delivery to your door via APC couriers. We ask all customers  include a safe place to leave the package (with a neighbour, behind the bin, in the greenhouse etc) with the order as packages CAN NOT be returned to the depot.

Which payment methods are accepted in the Online Shop?

We accept all major credit & debit cards either online or via the phone hotline on 01924 768 599. No card details are stored on our server and are handled by Stripe payment gateway.

How long will delivery take?

We aim to provide a next day delivery service on all products ordered before 11.00.

At the moment we can not deliver on a Monday, Saturday or Sunday due to the temperature limitation of the packaging.

 

How secure is shopping in the Online Shop? Is my data protected?

All payments are processed via Stripe.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.

Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.

What exactly happens after ordering?

After ordering our skilled butchers will prepare your product to our high standards. Pack the order into a double walled cardboard boxes with an insulated foil liner and chilled gell packs to keep yourproduct at the perfect temperature during transit

Do I receive an invoice for my order?

You will receive an invoice when your order has been processed via email.

Send us an email