FAQ's

What are the delivery charges for orders from the Online Shop?

Delivery Charges are £5.95 per order Tue-Fri.

Saturday deliveries are available at £9.50

This includes temperature controlled packaging and delivery to your door via DPD couriers. We ask all customers include a safe place to leave the package (with a neighbour, behind the bin, in the greenhouse etc) with the order as packages CAN NOT be returned to the depot.

Large orders where multiple boxes are required have an £8.95 delivery charge.

There is a minimum order requirement of £25

 

Which payment methods are accepted in the Online Shop?

We accept all major credit & debit cards either online or via the phone hotline on 01924 768 599.

No card details are stored on our server and are handled by Shopify payments.

 

How long will delivery take?

We aim to provide a next day delivery service on all products ordered before 11.00.

At the moment we can not deliver on a Monday, Saturday or Sunday due to the temperature limitation of the packaging.

 

What exactly happens after ordering?

After ordering our skilled butchers will prepare your product to our high standards. Pack the order into a double walled cardboard boxes with an insulated foil liner and chilled gel packs to keep your product at the perfect temperature during transit

 

Do I receive an invoice for my order?

You will receive an invoice when your order has been processed via email.